You can add products to your orders that are in your cart and have not been paid yet. We work with cargo integration to deliver your ordered products to you as quickly as possible. Since the cargo code is generated when your order is paid, it is not possible to add after this stage.

You can track your orders by following the My Orders step in the My Account menu.

Please open your order while the courier is with you. If your package is missing, faulty or damaged; - Do not accept the cargo. - Have the cargo officer draw up a “Damage Assessment Report”. - Send the product/parcel back to us with this report and the invoice. - Regarding the situation, please contact our customer service on our WhatsApp Support/Order Line at 0850 302 8773.

When you place an order from our website or WhatsApp Support/Order Line, make sure you enter your email address and phone number correctly. You will receive notifications to the phone number and email address you provided throughout the process.

You can track information about your orders by logging into the account you created on our website and viewing the My Orders section. For purchases you make without being a member; You can contact our customer service department on our WhatsApp Support/Order Line at 0850 302 8773 via correspondence and receive information by providing the order number sent to you or the phone number and e-mail information you specified in your order.

You should click on the "My Account" button at the top of the site and type your e-mail address on the next page. You can log in to your account by typing the login code sent to your e-mail address.

Some of the campaigns on our site are limited to membership, you will not be able to benefit from these advantages in your purchases without membership. We also inform our members via e-mail and SMS so that they are aware of all the advantages offered at konjabags.com. Apart from the campaign topics, if you become a member of our site and create an account, you will be able to easily check your orders from the "My Account" section. We recommend that you become a member so that you can benefit from services such as order tracking and cargo tracking more easily.

Of course, you can shop without being a member. However, you cannot benefit from the advantages that are exclusive to our members. If you wish, you can start your membership by saving and confirming the information you entered after completing your shopping without being a member.

We have a strict privacy policy regarding the protection of your personal information. We collect your personal information and transactions so that you can make your next visit more efficient and have a personalized online shopping experience. We never share your information with third parties. If you have opened an account or subscribed to our newsletter, we may send you emails from time to time about newsletter release dates, new products, etc. If you do not want to receive these emails, simply click the "unsubscribe" link at the bottom of the email. If you click this link, you will no longer receive notification emails from konjabags.com.

We do our best to deliver the ordered products to cargo as quickly as possible. If you have not yet received the "delivered to cargo" information and would like to add items to your order, you can contact us.

After completing your order and logging in, You can track it from "My Account > My Orders". We will also send you your cargo tracking number via SMS and e-mail.

We have integration with PayTR payment institution. We offer installment options possible within the framework of the applicable laws.

Yes, you can complete your payment by selecting the Wire Transfer/EFT option in the payment step.

As Konjabags, we cooperate with Sürat Cargo. Orders placed before 12:00 are shipped the same day, and orders placed after 12:00 are shipped the next day. The cargo company delivers the order to the recipient within 3 business days. The delivery time to the recipient from the date the order is placed usually varies between 2-5 business days. However, the delivery time may vary depending on the distribution days of the cargo company in the region.

You can follow current stocks on our website and buy the product you want quickly and safely in size, color option or set. You can also contact our customer representatives via Whatsapp Support/Order Line at 0850 302 8773 and place an order for the product you like.

As Konjabags, we cooperate with Sürat Cargo. Orders placed before 12:00 are shipped the same day, and orders placed after 12:00 are shipped the next day. The cargo company delivers the order to the recipient within 3 business days. The delivery time to the recipient from the date the order is placed usually varies between 2-5 business days. However, the delivery time may vary depending on the distribution days of the cargo company in the region.

If you have placed an order that has not yet been shipped, you can cancel it through the "My Account" section on our website. If you placed an order without a membership; You can contact us via our WhatsApp Support/Order Line at 850 302 8773 or via our e-mail address info@konjabags.com. It is not possible to cancel orders that have been shipped via the page. In this case, we kindly ask you to follow the process in the returns section of my account.

When receiving your order, be sure to check that the boxes are COMPLETE and INTEGRATED. Your products are delivered with a shipping form and/or invoice. If you have not received your invoice, please check the e-mail address you have registered on our website. Within the scope of e-archive application, your invoice is created electronically and automatically sent to your e-mail address. The cargo officer will get a signature from you stating that you have received the packages completely and intact. If there is any damage to the outside of the package, you should not accept these products and have the cargo officer draw up a report. These products will be exchanged within 14 business days. In this case, you will not be charged any additional shipping or product fees. For the return of damaged or defective products that were received without being noticed during delivery, our Customer Service department may request that you send a photo showing the damage or defect of the product. If it is determined that the damage is not caused by the consumer as a result of the examination, a one-on-one exchange or refund will be made. You can cancel your order by contacting our WhatsApp Support/Order Line at 850 302 8773 and then create a new order.

Return: Sürat Kargo can be used for returns. You must write Konjabags on the return package. ❗ Sürat Kargo Return Code: 1399273203 - ❗. It is sufficient to forward this code to the cargo branch, please do not provide address information. Return shipments made with cash on delivery other than Sürat Kargo will not be accepted. After the product reaches us, you will be contacted via Whatsapp and the return process will be taken.

From the moment you receive your cargo, you must notify our team for a return via our WhatsApp Support/Order Line at 850 302 8773 within 3 days. Then, you can ship the products within 14 business days with the discount code that our Whatsapp team will give you.